I had a client email me about an order placed from her ZenCart store for an ebook. The ebook information showed correctly on the order confirmation page, along with the instructions on how to download the ebook. The problem? No link was provided to actually make the download.
This is *usually* caused by one of two problems:
- The file has not be uploaded to your /download/ folder
- The permissions for the file are not correct
I checked her settings the permissions were not set. After changing the permissions to 777, we placed a test order and the dowbload link appeared.
I realize now that I left this step out of my tutorial on how to setup ebooks in ZenCart.
To edit the permissions, you can either use your FTP program or most hosting control panels allow you to edit permissions as well. For cPanel users, here is a quick overview.
First, login to your cpanel. Click on the File Manager icon in the Files box.
A little box will pop up asking which files you want to work. Choose the domain where your ZenCart files are located.
Find and open the folder “download”
Check the box next to the file you wish to edit permissions for. Now click on “Change Permissions” up top.
A small box will open. Check all of the little boxes utntil 777 is diplayed. Click to save the new permissions.
That’s it!
If you run into any troubles, please let me know below.
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